Posts Tagged ‘silence’

Verbal judo: 4 ways to use words to diffuse conflict

Language is a powerful tool, which in conflict can play a transformative role. I spoke to Lee Fjelstad from the Verbal Judo institute about using spoken word to train everyone from police officers to librarians. You can┬álisten to the audio interview or read the transcript below. Julian Treasure:┬áVerbal Judo is about using words to defuse…

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