Speaking
Susan Cain: The Quiet Revolution
In a society that encourages social, outgoing traits, Susan Cain is a spokesperson for introverts. We caught up to discuss the role of quiet in our increasingly noisy world. You can listen to the audio interview, or read the transcript below. Julian Treasure: I’m with somebody who’s become a friend over the last couple of…
Read MoreVerbal judo: 4 ways to use words to diffuse conflict
Language is a powerful tool, which in conflict can play a transformative role. I spoke to Lee Fjelstad from the Verbal Judo institute about using spoken word to train everyone from police officers to librarians. You can listen to the audio interview or read the transcript below. Julian Treasure: Verbal Judo is about using words to defuse…
Read MoreE-etiquette tips for effective online communication
Do you know when to choose text over a call? Or worry about how to sign-off your emails? With so many different communication channels to choose from, digital conversations are a minefield of misunderstanding and uncertainty. Designer Julia Leihener of Deutsche Telekom Laboratories’ Creation Center has created 101 Guidelines for e-etiquette. I spoke to Julia about how…
Read MoreThe 3 outcomes of conscious communication
I’ll be using this blog to explore many of the topics covered in my new book, How to be Heard. You can listen to the audio blog, or read the summary below. How to be Heard teaches practical habits to transform your communication skills. But what is the greater impact of this on your life? I…
Read More