Posts Tagged ‘persuasion’

Verbal judo: 4 ways to use words to diffuse conflict

Language is a powerful tool, which in conflict can play a transformative role. I spoke to Lee Fjelstad from the Verbal Judo institute about using spoken word to train everyone from police officers to librarians. You can listen to the audio interview or read the transcript below. Julian Treasure: Verbal Judo is about using words to defuse…

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The 3 outcomes of conscious communication

I’ll be using this blog to explore many of the topics covered in my new book, How to be Heard. You can listen to the audio blog, or read the summary below. How to be Heard teaches practical habits to transform your communication skills. But what is the greater impact of this on your life? I…

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