Posts Tagged ‘language’

Verbal judo: 4 ways to use words to diffuse conflict

Language is a powerful tool, which in conflict can play a transformative role. I spoke to Lee Fjelstad from the Verbal Judo institute about using spoken word to train everyone from police officers to librarians. You can listen to the audio interview or read the transcript below. Julian Treasure: Verbal Judo is about using words to defuse…

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E-etiquette tips for effective online communication

Do you know when to choose text over a call? Or worry about how to sign-off your emails? With so many different communication channels to choose from, digital conversations are a minefield of misunderstanding and uncertainty. Designer Julia Leihener of Deutsche Telekom Laboratories’ Creation Center has created 101 Guidelines for e-etiquette. I spoke to Julia about how…

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